Duration: Half Day
Price: $185 plus HST
Group Price(4 or more): $160 plus HST
Instructor: Louise Caicco Tett




Learn how to manage stressful and sometimes tense situations in your workplace. You will learn about the assault cycle and how to assess where your encounter is, in that cycle. You will learn how the body responds to stressful situations, including yours, and apply what you know to decrease the possibility of an escalated situation at work. You will apply your knowledge in groups.

Who should take the course?

Anyone who works with or supports members of the public. This includes those in retail, health care, education, and municipalities.

What topics will be covered?

  • Recognizing Signs of Anxiety and Agitation
  • The Assault Cycle (Hallet, N. 2017)
  • Corporate Interventions
  • The Brain and Anger
  • De-Escalation Techniques
  • Practice Opportunities

Course Material

  • Fillable PDF workbook that participants can choose to print, or fill in electronically.
  • Links to HSPI’s favourite online resources.


  • Our Training coordinator and IT team will be available during the training for support throughout the course.
  • You will need a computer and internet connection to attend the training. We recommend the use of a computer or laptop for a better experience.
  • The course will be delivered using Zoom. Use the test link to make sure you can access Zoom on your device.

Please note: Our support is not over once you are done your course. Our learners are free to reach out to us at any time to get input and ideas as they apply their skills in their workplace.