De-Escalation

Duration: Half Day
Price: $185 plus HST
Group Price(4 or more): Email training@hspinc.ca

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Overview

De-Escalation is a half-day course designed for anyone who works with or supports members of the public. You may use de-escalation techniques with your co-workers.

  • You will learn how to manage stressful and sometimes tense situations in your workplace.
  • You will learn about the assault cycle and how to assess where your encounter is in that cycle.
  • You will learn how the body responds to stressful situations, including yours, and apply what you know to decrease the possibility of an escalated situation at work.

Participants will apply their knowledge through group work. This course can be customized to your workplace, using your own scenarios and situations.

Who should take this de-escalation training?

  • This training is ideal for workers in various industries, including retail, healthcare, education, municipalities, and any other setting where you may encounter escalating behaviors.

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What topics will be covered?

  • Recognizing Signs of Anxiety and Agitation
  • The Assault Cycle (Hallet, N. 2017)
  • Corporate Interventions
  • The Brain and Anger
  • De-Escalation Techniques
  • Practice Opportunities

ADDITIONAL DETAILS

You will receive the following material when taking De-Escalation training

  • Fillable PDF workbook that you can choose to print or fill in electronically.
  • Links to HSPI’s favourite online resources.
  • Our training coordinator and IT team will be available to provide support throughout the De-Escalation training.
  • To attend the De-Escalation training, you will need a computer with a camera and microphone and an internet connection. We recommend using a computer or laptop for the best experience.
  • The De-Escalation course will be delivered using Zoom. Please use the test link to ensure you can access Zoom on your device.
  • You must log in to BIS Trainer during the De-Escalation course to access the digital training materials.
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De-Escalation Frequently Asked Questions:

This course is designed for anyone who works with or supports members of the public and may use de-escalation techniques with co-workers.

You will learn how to manage stressful and tense situations in the workplace, understand the assault cycle, assess where encounters are in that cycle, and recognize how the body responds to stress to decrease the possibility of escalated situations at work. Through group work, you will apply this knowledge.

Yes, this course can be customized to your workplace, using your own scenarios and situations.

This training is ideal for workers in retail, healthcare, education, municipalities, and any other setting where escalating behaviours may be encountered.

The goal when de-escalating crisis behavior is to calm the situation and prevent it from escalating further. This involves using strategies to defuse tension and reduce the risk of harm to anyone involved.

To de-escalate a situation, it’s important to stay calm and focused. Use active listening to understand the person’s perspective, maintain a non-confrontational posture, and offer reassurance and support.

De-escalating behavior involves recognizing early signs of agitation or aggression and intervening before the situation escalates. This may include using calming techniques, redirecting attention, and setting boundaries.

De-escalating anxiety involves creating a calming environment, offering reassurance, and helping the person feel safe and supported. It may also involve teaching coping strategies to manage anxiety.

De-escalating aggressive behaviour involves staying calm, maintaining a safe distance, and avoiding provocation. Use verbal and non-verbal cues to defuse the situation and seek assistance if needed.

De-escalating conflict in the workplace involves addressing underlying issues, promoting open communication, and fostering a respectful work environment. Use conflict resolution techniques and seek mediation if necessary.