De-Escalation
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Course Length: Half day
Course Time: 8:00 am – 12:00 pm
De-Escalation is a half-day course designed for anyone who works with or supports members of the public. This training is suitable for workers in retail, healthcare, education, and municipalities, and anywhere you may encounter escalating behaviours.
You will learn how to manage stressful and sometimes tense situations in your workplace. You will learn about the assault cycle and how to assess where your encounter is, in that cycle. You will learn how the body responds to stressful situations, including yours, and apply what you know to decrease the possibility of an escalated situation at work. You will apply your knowledge in groups.
This course can be customized to your workplace, using your own scenarios and situations.
FAQs
You will receive the following material when taking De-Escalation training
- Fillable PDF workbook that you can choose to print or fill in electronically.
- Links to HSPI’s favourite online resources.
Our instructors can adapt their teaching strategies to your learning needs. If you require any accommodations to learn, please reach out to us.
